PRIVACY NOTICE
HOTELES COLONIAL, SOCIEDAD ANÓNIMA DE CAPITAL VARIABLE and its affiliates and/or subsidiaries (also known as “Hotel Colonial”), with addresses at Avenida Abraham Lincoln Number 1355, Fraccionamiento La Playa, Ciudad Juárez, Chihuahua; at Vado del Río Number 9, Fraccionamiento Villa de Seris, Hermosillo, Sonora; and at Boulevard López Mateos Number 1048, Fraccionamiento Centro Cívico, Mexicali, Baja California; is a company committed to protecting your privacy. It is also responsible for the use and protection of your personal data, and in this regard, we inform you of the following:
Your personal information will be used to provide the services and products you have requested: room reservations, organization of events and social gatherings, food and beverage services, as well as to offer you better service and, if applicable, to identify your preferences during your stay and make it more comfortable (exit survey). It will also be used to inform you of changes to these services and to evaluate the quality of the service we provide.
For the aforementioned purposes listed in our “traveler information” form, we require the following personal data: Full Name, Phone Number, Email Address, and Credit Card or related data.
The information described above may also be used to offer you tourism and commercial promotions and products, send special service promotions, newsletters, and surveys.
You have the right to access, rectify, and cancel your personal data, as well as to oppose the processing of such data or revoke the consent you may have previously granted, through the procedures we have implemented. These rights are known as ARCO rights.
To learn more about the procedures, requirements, and deadlines, you may contact us directly for any comments and/or to exercise your rights by calling us at the following numbers: Mexicali, Baja California – (686) 5561312; Hermosillo, Sonora – (662) 2590000; Ciudad Juárez, Chihuahua – (656) 6135050; and/or by visiting our website: www.hotelescolonial.com in the “Privacy Notice” section. You may also contact the designated representatives at each location, who will handle your request and address any questions regarding the processing of your information.
Additionally, we inform you that your personal data will not be transferred or processed by individuals or entities other than this company. Therefore, your information will only be shared within Hotel Colonial for the purposes previously described.
If you do not wish to receive promotional messages from us, you may request this through the aforementioned phone numbers, by email, and/or directly at the Hotel Colonial address. You may also provide additional information if necessary.
Hotel Colonial is committed to taking the necessary measures to protect the collected information, using security technologies and access control procedures to prevent the unauthorized use or disclosure of your personal data. The provided personal information will be stored in a database with restricted and/or limited access to authorized personnel only.
This privacy notice may undergo modifications, changes, or updates due to new legal requirements; the company’s own needs related to the products or services offered; our privacy practices; changes in our business model; or for other reasons. We are committed to keeping you informed about any changes to this privacy notice through our website: www.hotelescolonial.com in the “Privacy Notice” section. We therefore suggest you periodically review this privacy statement to stay informed about any updates.
